So since it’s my job to create engaging and readable copy for both myself and clients, does it not display some arrogance to assume I can write good copy and what’s more tell you about it? Maybe. But then it’s not as if I just woke up one day and decided to be a copywriter. Writing is a skill I have honed through years of hard work and practice.
And editing? Editing is a skill I still hone daily. Thankfully my MA taught me the importance of editing, right after my BA taught me to just write until the page has enough on it to motivate you to carry on. At least, that’s how I write. I know this is not the same for everyone.
Anyway, back to the topic in hand: the importance of great copy.
I’ve worked with scores of small businesses, and OK I’m maybe a bit more eagle eyed than some ‘normal’ visitors to your website, but if I see typos, misplaced apostrophes or random capitalisation, I really might go and look elsewhere for my product. It implies a lack of professionalism: not checking things through.
For me, though, the spelling and punctuation is merely the tip of an ever approaching iceberg. I love to be entertained. We all do. So if I land on your website, of course I want to see some pictures explaining what you do, but I also need to read about it.
But I don’t just want to read like a manual. I want to hear a story. I want to care enough about the characters, feel connected enough with the vision to actually buy into the ideas of your company.
But for some reason loads of companies still think it’s ok to write boring copy.
For what it’s worth, when I’m writing copy for clients these are the factor I consider, and advise you to do the same.
Make a relevant, snappy headline.
OK, articles about writing always bleat on about this. And I have got it wrong heaps of times myself. So I am definitely qualified to tell you: choose your words carefully! Whether this is the headlines of news items or actual page sections: make it clear what the customer will read.
Don’t be afraid to make jokes, puns and be funny. It makes people like you and trust you and feel comfortable. Even bad jokes are OK, so long you as you acknowledge that they’re bad. So, more importantly write to potential customers the way you would talk to them.
Just be yourself.
I know this isn’t a dating advice column, and even if it was that is so tired and clichéd, but seriously: just be natural. Speak to potential clients through written words the way you would face to face. Client relationships, after all should be about longevity and trust. Who trusts someone who says ‘utilise’ instead of use just because it sounds bigger? Not me!
Don’t dumb down
That said, don’t dumb down what you’re trying to say either. If it’s appropriate, people can handle technical terms or big words; hopefully using context to help understand. There is definitely no need for pretention – it won’t make you seem any more trustworthy.
Address the customer as ‘you’, use personal pronouns like ‘I’ and ‘we’ or even mention names. This all helps engender trust and build relationships, which is your primary goal once you have got people on your website.
For more about how to raise your online profile, please read other blog posts. To have a chat about how I can help you, please call 07729263818 or email me laura[at]palavermaven.co.uk