This post may debunk the magic. Read on at your discretion…
“you’re looking for the secret. But you won’t find it because of course, you’re not really looking. You don’t really want to work it out. You want to be fooled.”
Excellent branding, as I’ve often said before, starts with excellent planning, and also entering into and maintaining a dialogue with your audience. We’ve always been told, in any industry, that customer service is the most important factor. Which it always will be. Essentially, great customer service is about communication. All good relationships are about communication, and excellent branding is making a commitment to a long relationship.
What it also involves is an element of magic. And what I mean by that is not some terrifying display á la The Great Danton or Houdini. It’s the element of magic that Michael Caine, aka Cutter, in the film The Prestige refers to when he says “you’re looking for the secret. But you won’t find it because of course, you’re not really looking. You don’t really want to work it out. You want to be fooled.” And creating amazing stories across all brand communication channels is much the same kind of magic.
People must realise there is a lot more to a brand than the lovely pictures that get shown on social media and the crafted stories spun to engage and inspire readers. Behind every business is accounts and finances; admin; bills; payroll; training; outsourcing; and whole host of less-than-exciting menial tasks that a small business simply cannot function without. And yet, what they buy into are the snippets of stories, the development of character: the suspension of disbelief.
Coming up with a strong and believable branding story requires creativity and strategy and excellent storytelling. It also requires the attributes of a professional writer. You need to sound like the protagonist. Your brand is leading the story, by becoming an authority voice. Kathi Kruse wrote an excellent post about the techniques used within a good content strategy, and essentially boiled hem down to the literacy points I would have taught my kids when I was teaching: show don’t tell, build drama, write about the stuff you like. All of this is advice that excellent writers such as Marquez, Atwood and Murukami would give.
It’s no surprise that with this level of detail, professionalism, strategy and time, many people choose to employ a professional writer to create tone of voice.
Part of my job as a content writer and branding consultant is to help craft these stories for my clients. And to do this well, first I need to spend some time with them, really getting to know their character, the character of their brand and start to shape a direction for the story of this character to go in. The peaks and troughs. Ups and downs. How would they react to current affairs?
In any one week, I might be an American business man imparting his marketing secrets; a food expert reviewing restaurants and products, a young fashionista describing the newest makeup on the market; or a yoga expert evaluating the effectiveness of different anyasas. I also have my regular posts, where I review food and drink products and restaurants, write for The National Curriculum.com website and give marketing and content writing advice right here.
I imagine long running soap stars must have the same problem!
At times, I have focused so sharply on this array of characters that I almost feel I have multiple personalities. I write only for brands I care about, and so immersing myself in their worlds is no hardship. But once a project is complete; which can happen for any number of reasons; I find myself missing hanging out with my friends. I imagine long running soap stars must have the same problem!
Just as we do for a good story, a movie or book; we need to suspend disbelief when ‘buying into’ (in the psychological, time investment sense) a brand. And if you can ignite that same sense of curiosity, excitement and empathy, you will build a successful brand and see sales increase.
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